REFUND POLICY
At Pure Glow Skin Care, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.
Returns Eligibility
You may request a return or refund under the following conditions:
-
The return request is made within 14 days of receiving your order
-
The item is unused, unopened, and in its original packaging
-
The item is not a final sale or clearance product
Due to hygiene and safety standards, we cannot accept returns on used skincare products unless they arrived damaged or defective.
Return Process
To initiate a return:
-
Contact us at [Insert Your Email] with your order number and reason for the return
-
We’ll provide return instructions and a return shipping address
-
You are responsible for the return shipping cost (unless the product was damaged or incorrect)
Refunds
Once we receive and inspect your return:
-
We will notify you of the approval or rejection of your refund
-
Approved refunds will be processed to your original payment method within 5–10 business days
Shipping fees are non-refundable unless the return is due to a damaged or incorrect item.
Non-Refundable Items
-
Used or opened skincare products
-
Items returned after 14 days of delivery
-
Gift cards or promotional items
-
Final sale/clearance products
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect:
-
Contact us within 3 days of delivery
-
Include your order number and clear photos of the issue
-
We’ll send a replacement or issue a full refund at no extra cost
Need Help?
If you have any questions about your order or our refund policy, don’t hesitate to reach out:
Email: [Insert Your Email]
Store: Pure Glow SkinCare